--------------------------------------------------------------------------------------------------------------------
Thank you for shopping with The Kingfisher. We are one of the largest fly shops in the USA with an extensive selection of fly fishing gear in stock from all the top brands. We have been excelling at retail and e-commerce for 25 plus years.
The Kingfisher is a full-service fly shop located in Missoula, Montana - the heart of trout country. We have a large retail storefront and robust e-commerce business. At The Kingfisher, you will experience exceptional customer service from a friendly staff of fly fishing experts who actually fish. Have any questions?? We are happy to help.
ORDER PROCESSING
Orders placed before 1:00 PM Mountain Time typically ship the same day or the next business day. If there will be any delay with shipping your order, we will contact you right away. Our shipping department is open Monday - Friday. We do not ship on the weekend or most holidays.
SHIPPING LOCATION & METHODS
Most orders ship from our Missoula, Montana warehouse via Fedex Ground or USPS Priority Mail. However due to the volume of orders we experience we do utilize remote fulfillment centers. It is possible your order will be split up and arrive in separate shipments.
We provide tracking information for all orders. If the product is listed, we have it in stock either in our warehouse or at one of our remote filament centers.
SHIPPING COSTS
We offer Free Ground Shipping for most orders over 50.00 in the United States (not including discounted product). Express and international shipping can be arranged - please contact us before you place your international or Express order.
DELIVERY TIME
Standard Free Shipping will deliver in the U.S. within 3-6 business days from the time we ship your order. This does not include weekends or holidays.
ASAP ORDERS
If you need your order for the trip of a lifetime, please let us know so can make sure your order arrives in time. Typically, our standard free shipping will arrive between 2-6 business days. Please don't count on this though since once we ship, it’s out of our hands and we don't want you without that perfect crab pattern when you arrive in Belize.
INTERNATIONAL ORDERS
Your order may be subject to additional customs. These charges are the responsibility of the customer and must be paid upon delivery. The Kingfisher declares full value of all products that we ship.
100% SATISFACTION GUARANTEED!
We will do whatever it takes to make sure you are completely satisfied with the transaction. If for any reason you are not 100% satisfied with your purchase simply return the new, unused or damage item(s) to us in their original packaging within 30 days from the date of purchase for a full refund.
EXCHANGES
Ordered the wrong item or wrong size? No problem! We will get you swapped out. Inventory permitting – excluding close out and discounted product.
RETURNS
Returned merchandise must be received in new and unused condition this includes tags and boxes. Like new boots in a trashed box doesn't work. Once the return item is received, you will be fully refunded back to your original payment method. We will not accept used or damaged returns.
We do not pay for return shipping, unless there was a mistake with your order or a delivery issue occurred.
